Privacy Policy – 5jli Casino

Data Controller Identity

5jli Casino ("5jli", "we", "us", "our") is the data controller responsible for the personal information collected through the website https://5jli.club and all associated services. 5jli operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

For all privacy-related inquiries, requests, and complaints, you may contact 5jli's Data Protection Officer at the contact details provided in Section 13 of this Policy.

Personal Data We Collect

5jli collects personal data from you in the following categories, depending on how you interact with the platform:

Legal Basis for Processing

5jli processes your personal data on the following legal bases under RA 10173:

• Contractual necessity: Processing required to create and operate your 5jli account, process deposits and withdrawals, and deliver gaming services you have requested.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLC reporting requirements under RA 9160, KYC obligations, and tax reporting requirements under applicable Philippine law.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming enforcement, and service improvement — where these interests do not override your fundamental privacy rights.
• Consent: Processing for optional marketing communications, where you have given your express consent. You may withdraw marketing consent at any time.

How We Use Your Personal Data

5jli uses the personal data we collect for the following specific purposes:

• Creating, verifying, and maintaining your 5jli account, including age and identity verification under PAGCOR requirements.
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Providing access to and delivering all gaming services available on the 5jli platform.
• Administering promotional bonuses, loyalty programs, and VIP rewards.
• Detecting, investigating, and preventing fraud, money laundering, multi-accounting, and other prohibited conduct under our Terms & Conditions.
• Complying with reporting obligations to PAGCOR, AMLC, the Bureau of Internal Revenue (BIR), and other Philippine regulatory authorities.
• Monitoring gaming activity to identify indicators of problem gambling and provide or offer responsible gaming interventions as required by our Responsible Gaming Policy.
• Responding to support inquiries, complaints, and dispute resolution requests.
• Improving platform performance, user experience, and game offerings through aggregate analytics.
• Sending service communications (account notifications, security alerts, withdrawal confirmations) — these are non-promotional and cannot be opted out of while your account is active.
• Sending marketing communications (promotions, bonus offers, new game announcements) — only with your explicit consent and subject to your right to opt out at any time.

Cookies & Tracking Technologies

5jli uses cookies and similar tracking technologies to provide a functional and secure gaming experience. The following types of cookies are used:

• Strictly necessary cookies: Required for the platform to function — session authentication, security tokens, and load balancing. These cannot be disabled without preventing platform access.
• Functional cookies: Remember your preferences (language, display settings) to improve your experience across sessions.
• Analytics cookies: Collect aggregated, anonymized data on how players use the platform — page visits, session duration, game popularity — to help us improve services. No personally identifiable information is shared with analytics providers.
• Security cookies: Used for fraud detection, bot prevention, and account security monitoring.

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect platform functionality. 5jli does not use third-party advertising or retargeting cookies.

Data Sharing & Third-Party Disclosure

5jli does not sell, rent, or trade your personal information to any third party. We share personal data only in the following limited circumstances:

• Payment processors: GCash, PayMaya, and banking partners receive the minimum data necessary to process your deposit or withdrawal transactions.
• KYC verification providers: Identity verification service providers process identity documents for age and anti-fraud verification. These providers are bound by contractual data processing agreements.
• PAGCOR: As 5jli's licensing authority, PAGCOR may require access to player account data, gaming records, and financial transactions for regulatory audit and compliance purposes.
• AMLC and law enforcement: 5jli is required by RA 9160 to report covered and suspicious transactions to the Anti-Money Laundering Council. We also comply with valid court orders, subpoenas, and law enforcement requests under Philippine law.
• Platform technology providers: Cloud hosting, game software providers, and customer support platforms may process data on 5jli's behalf under strict data processing agreements that prohibit independent use of your data.

Data Retention

5jli retains personal data for the following periods, after which data is securely deleted or anonymized:

• Account data: Retained for the duration of your active account plus 5 years after account closure, as required by PAGCOR and AMLC regulations.
• Financial transaction records: Retained for 10 years from the date of the transaction, in compliance with AMLC record-keeping requirements under RA 9160.
• KYC identity documents: Retained for 5 years after account closure or the expiry of the document, whichever is later.
• Gaming history: Retained for 5 years to support dispute resolution and regulatory audit requirements.
• Support communications: Retained for 2 years from the date of last contact.
• Marketing consent records: Retained until consent is withdrawn, plus 2 years thereafter as evidence of consent.

Data Security Measures

5jli implements the following technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and 5jli servers.
• AES-256 encryption for personal data stored in 5jli databases.
• Multi-factor authentication for all 5jli administrative and staff system access.
• Role-based access controls ensuring that only authorized personnel can access personal data, limited to what is necessary for their specific duties.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Real-time intrusion detection and security monitoring systems.
• Comprehensive staff data privacy training conducted annually and upon onboarding.
• Physical security controls for all data centers and server facilities.

Notwithstanding these measures, no method of electronic transmission or data storage is 100% secure. In the event of a data breach, 5jli will take immediate remedial action and notify affected individuals and the NPC as required by law.

Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 5jli:

• Right to be informed: You have the right to know that 5jli is collecting your personal data, the purposes of collection, and your rights under RA 10173 — which this Privacy Policy provides.
• Right of access: You may request a copy of the personal data 5jli holds about you, including gaming history, account details, and transaction records.
• Right to rectification: You may request correction of inaccurate or incomplete personal data at any time via your account settings or by contacting support.
• Right to erasure: You may request deletion of your personal data, subject to 5jli's legal obligations to retain certain data for regulatory compliance purposes as described in Section 7.
• Right to object: You may object to processing of your personal data for marketing purposes at any time by updating your communication preferences in your account settings.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: If you believe 5jli has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact 5jli's Data Protection Officer using the contact details in Section 13. We will respond to all valid requests within 30 days of receipt.

Children & Minors

The 5jli platform is strictly for adults aged 21 years and above, as required by PAGCOR regulations governing online casino gaming in the Philippines. 5jli does not knowingly collect personal data from persons under the age of 21.

If 5jli discovers that personal data belonging to a person under the age of 21 has been collected, we will immediately suspend the associated account, delete the minor's personal data (subject to any mandatory reporting obligations), and report the matter to PAGCOR as required.

If you are a parent or guardian and believe your child has registered on the 5jli platform, please contact us immediately at the details in Section 13 so we can investigate and take appropriate action without delay.

Marketing Communications

5jli may send you promotional communications about bonuses, new games, special offers, and platform updates, but only where you have given your explicit consent to receive such communications at registration or at any subsequent time.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in your 5jli account settings dashboard.
• Clicking the unsubscribe link included in any marketing email or SMS.
• Contacting 5jli's support team via live chat with a request to opt out of marketing.

Please note that opting out of marketing does not affect your receipt of transactional communications (deposit confirmations, withdrawal notifications, security alerts, account verification messages) which are necessary for the operation of your account and cannot be disabled.

Amendments to This Policy

5jli reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. Material amendments will be communicated to registered players via the mobile number or email address on record, with a minimum of 7 days' notice before the updated policy takes effect.

The version of this Policy displaying the most recent "Last Updated" date at the top of this page is the version currently in force. We encourage you to review this Policy periodically. Continued use of the 5jli platform after the effective date of an amendment constitutes your acceptance of the revised Policy.

Contact & Complaints

For all privacy-related inquiries, data subject requests, or complaints, please contact 5jli Casino's Data Protection Officer:

• Email: [email protected]
• Subject line: "Data Privacy Request – [Your Name]"
• Live Chat: 24/7 via the support widget on the 5jli platform
• Response time: We aim to acknowledge all privacy requests within 3 business days and provide a substantive response within 30 calendar days.

If you are not satisfied with 5jli's response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing RA 10173.